Items returned within 7 days of their original shipment date in same as new condition will be eligible for a full refund or exchange. Refunds will be charged back to the original form of payment used for purchase.

At Microhard Technologies PTY LTD we follow a streamlined 7-step process to ensure efficient resolution and optimal enduser support:

1.Remote Diagnosis:
Initially, we attempt to resolve the issue
remotely, typically by guiding the customer
through software updates or installations to
address any software-related concerns.

2. Collection
If a hardware defect is suspected, we arrange
for the collection of the product directly from
the customer's location using a nationwide
courier network, ensuring minimal
inconvenience to the customer.

3. Inspection & Testing
Upon arrival at our facility, we verify the
suspected hardware issue within 48 hours. In
addition, we perform comprehensive stress
tests to identify any other potential hardware
problems that may not have been reported by
the customer. The customer is regularly
updated on the status of the evaluation.

4. Repair:
Once the hardware issue is confirmed, we
send the product to an authorized
repair center, such as Pinnacle Micro or
Mustek, for thorough repairs.

5. Completion and Verification
After the repair is completed, we collect the
product within 24 hours and perform a final
stress test to confirm the issue has been fully
resolved.

6. Customer Notification
The customer is promptly notified when their
product is ready for return.

7. Return Shipping
The repaired product is sent back to the
customer at no additional cost, ensuring a
hassle-free experience.

This efficient process ensures that
customers receive timely support and that
their products are repaired to the
highest standards.