Elgato Stream Deck MK2 White 15-Key LCD USB Stream Controller Keyboard
R 3,049.00
VAT included.
Pickup currently not available
GENERAL
Brand: Elgato
Series / Model: Stream Deck (White Edition)
Product Type: Programmable Control Pad / Macro Controller
Model Number: 10GBA9911
Colour: White
Mounting: Integrated Adjustable Desktop Stand
KEYS & DISPLAY
Number of Keys: 15
Key Type: Customisable LCD Keys
Display Type: Individual LCD Panels per Key
Key Customisation: Icons, Animations, Multi-Actions
Profiles: Multiple Profiles Supported
Pages: Unlimited Pages via Software
FUNCTIONALITY
Macro Support: Yes
Multi-Action Commands: Yes
Hotkey Support: Yes
App Launching: Yes
Smart Folder Support: Yes
Automation Support: Yes
Drag-and-Drop Configuration: Yes
SOFTWARE
Software Name: Elgato Stream Deck Software
Software Features:
- Custom Icons
- Multi-Actions
- Folder Organization
- Profiles per Application
- Plugin Marketplace
- OBS / Streaming Integration
INTEGRATIONS
Streaming Platforms:
- OBS Studio
- Streamlabs
- Twitch
- YouTube
- XSplit
Application Integrations:
- Discord
- Spotify
- Philips Hue
- Adobe Creative Suite
- DaVinci Resolve
- Zoom
- Microsoft Teams
CONNECTIVITY
Connection Type: Wired
Interface: USB 2.0
Cable Type: Integrated USB Cable
SYSTEM REQUIREMENTS
Operating System (Windows): Windows 10 (64-bit) or later
Operating System (macOS): macOS 10.15 or later
Software Download: Required for full functionality
PHYSICAL SPECIFICATIONS
Width: 118 mm
Depth: 84 mm
Height: 21 mm
Weight: 190 g
PACKAGING
Package Weight: ~0.50 kg
Packaging Dimensions: ~160 mm × 120 mm × 70 mm
WHATS IN THE BOX
Elgato Stream Deck White
Integrated Adjustable Stand
USB Cable
Quick Start Guide
WARRANTY
Warranty: 24-Month Limited Manufacturer Warranty
Items returned within 7 days of their original shipment date in same as new condition will be eligible for a full refund or exchange. Refunds will be charged back to the original form of payment used for purchase.
At Microhard Technologies PTY LTD we follow a streamlined 7-step process to ensure efficient resolution and optimal enduser support:
1.Remote Diagnosis:
Initially, we attempt to resolve the issue remotely, typically by guiding the customer through software updates or installations to address any software-related concerns.
2. Collection
If a hardware defect is suspected, we arrange for the collection of the product directly from the customer's location using a nationwide courier network, ensuring minimal inconvenience to the customer.
3. Inspection & Testing
Upon arrival at our facility, we verify the suspected hardware issue within 48 hours. In addition, we perform comprehensive stress tests to identify any other potential hardware problems that may not have been reported by the customer. The customer is regularly updated on the status of the evaluation.
4. Repair:
Once the hardware issue is confirmed, we send the product to an authorized repair center, such as Pinnacle Micro or Mustek, for thorough repairs.
5. Completion and Verification
After the repair is completed, we collect the product within 24 hours and perform a final stress test to confirm the issue has been fully resolved.
6. Customer Notification
The customer is promptly notified when their product is ready for return.
7. Return Shipping
The repaired product is sent back to the customer at no additional cost, ensuring a hassle-free experience.
This efficient process ensures that customers receive timely support and that their products are repaired to the highest standards.