Elgato Stream Deck + (Plus) 8-Key LCD USB White Studio Controller Keyboard
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GENERAL
Brand: Elgato
Series / Model: Stream Deck +
Product Type: Programmable Control Pad / Macro Controller
Model Number: 10GBD9911
Colour: White
Mounting: Integrated Adjustable Desktop Stand
KEYS & CONTROLS
Number of LCD Keys: 8
Key Type: Customisable LCD Keys
Display Type: Individual LCD Panels per Key
Rotary Encoders: 4 Push Rotary Dials
Encoder Functions: Volume Control, Parameter Adjustment, Macro Triggers
Touch Interface: Capacitive Touch Strip
DISPLAY
Touch Display Size: 4.2 inch
Display Type: LCD Touch Panel
Touch Controls: Swipe, Tap, Gesture Navigation
Display Functionality: Page Switching, Folder Navigation, Dynamic Controls
FUNCTIONALITY
Macro Support: Yes
Multi-Action Commands: Yes
Hotkey Support: Yes
App Launching: Yes
Smart Folder Support: Yes
Automation Support: Yes
Drag-and-Drop Configuration: Yes
SOFTWARE
Software Name: Elgato Stream Deck Software
Software Features:
- Custom Icons
- Multi-Actions
- Folder Organization
- Profiles per Application
- Plugin Marketplace
- Automation Control
- Encoder Assignments
INTEGRATIONS
Streaming Platforms:
- OBS Studio
- Streamlabs
- Twitch
- YouTube
- XSplit
Application Integrations:
- Discord
- Spotify
- Adobe Creative Cloud
- DaVinci Resolve
- Final Cut Pro
- Zoom
- Microsoft Teams
- Philips Hue
CONNECTIVITY
Connection Type: Wired
Interface: USB 2.0
Cable Type: USB-C to USB-A
Cable Length: ~1500 mm
SYSTEM REQUIREMENTS
Operating System (Windows): Windows 10 (64-bit) or later
Operating System (macOS): macOS 10.15 or later
Software Download: Required for full functionality
PHYSICAL SPECIFICATIONS
Width: 140 mm
Depth: 138 mm
Height: 110 mm
Weight: 465 g
PACKAGING
Package Weight: ~0.90 kg
Packaging Dimensions: ~220 mm × 170 mm × 120 mm
WHATS IN THE BOX
Elgato Stream Deck + White
USB-C to USB-A Cable
Integrated Adjustable Stand
Quick Start Guide
WARRANTY
Warranty: 24-Month Limited Manufacturer Warranty
Items returned within 7 days of their original shipment date in same as new condition will be eligible for a full refund or exchange. Refunds will be charged back to the original form of payment used for purchase.
At Microhard Technologies PTY LTD we follow a streamlined 7-step process to ensure efficient resolution and optimal enduser support:
1.Remote Diagnosis:
Initially, we attempt to resolve the issue remotely, typically by guiding the customer through software updates or installations to address any software-related concerns.
2. Collection
If a hardware defect is suspected, we arrange for the collection of the product directly from the customer's location using a nationwide courier network, ensuring minimal inconvenience to the customer.
3. Inspection & Testing
Upon arrival at our facility, we verify the suspected hardware issue within 48 hours. In addition, we perform comprehensive stress tests to identify any other potential hardware problems that may not have been reported by the customer. The customer is regularly updated on the status of the evaluation.
4. Repair:
Once the hardware issue is confirmed, we send the product to an authorized repair center, such as Pinnacle Micro or Mustek, for thorough repairs.
5. Completion and Verification
After the repair is completed, we collect the product within 24 hours and perform a final stress test to confirm the issue has been fully resolved.
6. Customer Notification
The customer is promptly notified when their product is ready for return.
7. Return Shipping
The repaired product is sent back to the customer at no additional cost, ensuring a hassle-free experience.
This efficient process ensures that customers receive timely support and that their products are repaired to the highest standards.