Elgato USB HUB Multiport Adapter for Stream Deck Plus
R 1,299.00
VAT included.
Pickup currently not available
GENERAL
Brand: Elgato
Series / Model: USB Hub Dock
Product Type: USB Expansion Hub for Stream Deck +
Model Number: 10GBL9901
Compatibility: Elgato Stream Deck +
Colour: Black
CONNECTIVITY
Host Interface: USB-C
Connection Type: Wired
USB Standard: USB 3.2 Gen 1
Maximum Data Transfer Speed: Up to 5 Gbps
USB PORTS
USB-C Ports: 2 × USB-C
USB-A Ports: 2 × USB-A
USB Power Delivery: Supported
Peripheral Support: Storage Devices, Cameras, Microphones, Interfaces
CARD READER
Supported Cards: SD / microSD
Card Reader Type: Integrated Dual Card Reader
Data Transfer Support: High-speed SD Card Transfer
FUNCTIONALITY
Expansion Type: Modular Dock Attachment
Installation: Direct Dock Attachment to Stream Deck +
Hot Plug Support: Yes
Peripheral Expansion: Supported
COMPATIBILITY
Compatible Device: Elgato Stream Deck +
Operating System (Windows): Windows 10 (64-bit) or later
Operating System (macOS): macOS 11 or later
PHYSICAL SPECIFICATIONS
Width: 137 mm
Depth: 111 mm
Height: 93 mm
Weight: ~465 g
PACKAGING
Package Weight: ~0.70 kg
Packaging Dimensions: ~220 mm × 170 mm × 120 mm
WHATS IN THE BOX
Elgato USB Hub Dock
Quick Start Guide
WARRANTY
Warranty: 24-Month Limited Manufacturer Warranty
Items returned within 7 days of their original shipment date in same as new condition will be eligible for a full refund or exchange. Refunds will be charged back to the original form of payment used for purchase.
At Microhard Technologies PTY LTD we follow a streamlined 7-step process to ensure efficient resolution and optimal enduser support:
1.Remote Diagnosis:
Initially, we attempt to resolve the issue remotely, typically by guiding the customer through software updates or installations to address any software-related concerns.
2. Collection
If a hardware defect is suspected, we arrange for the collection of the product directly from the customer's location using a nationwide courier network, ensuring minimal inconvenience to the customer.
3. Inspection & Testing
Upon arrival at our facility, we verify the suspected hardware issue within 48 hours. In addition, we perform comprehensive stress tests to identify any other potential hardware problems that may not have been reported by the customer. The customer is regularly updated on the status of the evaluation.
4. Repair:
Once the hardware issue is confirmed, we send the product to an authorized repair center, such as Pinnacle Micro or Mustek, for thorough repairs.
5. Completion and Verification
After the repair is completed, we collect the product within 24 hours and perform a final stress test to confirm the issue has been fully resolved.
6. Customer Notification
The customer is promptly notified when their product is ready for return.
7. Return Shipping
The repaired product is sent back to the customer at no additional cost, ensuring a hassle-free experience.
This efficient process ensures that customers receive timely support and that their products are repaired to the highest standards.