Keychron Desk Mat – Black
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GENERAL
Brand: Keychron
Model: Desk Mat – Black
Product Type: Extended Desk Mat / Mouse Pad
Colour: Black
Series: Desk Mat Series
MATERIALS
Surface Material: Polyester Micro-Weave Fabric
Base Material: Natural Rubber
Edge Construction: Anti-Fray Stitched Edges
DIMENSIONS & WEIGHT
Product Dimensions (L × W × H): 900 mm × 400 mm × 3 mm
Product Weight: 668 g
SURFACE CHARACTERISTICS
Surface Type: Ultra-Smooth Micro-Weave
Mouse Tracking: Optimised for smooth and precise mouse movement
Edge Design: Flat-stitched edges to prevent fraying
Flexibility: Rollable for easy transport
BASE
Base Type: Anti-Slip Natural Rubber Base
Grip: Non-Slip Base Keeps Desk Mat Firmly in Place
COMPATIBILITY
Compatible Devices: Optical and Laser Mice
Use Case: Gaming, Office Work, Design, and Content Creation
Desk Coverage: Designed to fit full-size keyboard and mouse setups
PACKAGING
Packaging Dimensions (Estimated): 420 mm × 80 mm × 80 mm
Packaging Weight (Estimated): 750 g
WHATS IN THE BOX
Keychron Desk Mat – Black ×1
WARRANTY
Warranty: 1 Year Limited Manufacturer Warranty
Items returned within 7 days of their original shipment date in same as new condition will be eligible for a full refund or exchange. Refunds will be charged back to the original form of payment used for purchase.
At Microhard Technologies PTY LTD we follow a streamlined 7-step process to ensure efficient resolution and optimal enduser support:
1.Remote Diagnosis:
Initially, we attempt to resolve the issue remotely, typically by guiding the customer through software updates or installations to address any software-related concerns.
2. Collection
If a hardware defect is suspected, we arrange for the collection of the product directly from the customer's location using a nationwide courier network, ensuring minimal inconvenience to the customer.
3. Inspection & Testing
Upon arrival at our facility, we verify the suspected hardware issue within 48 hours. In addition, we perform comprehensive stress tests to identify any other potential hardware problems that may not have been reported by the customer. The customer is regularly updated on the status of the evaluation.
4. Repair:
Once the hardware issue is confirmed, we send the product to an authorized repair center, such as Pinnacle Micro or Mustek, for thorough repairs.
5. Completion and Verification
After the repair is completed, we collect the product within 24 hours and perform a final stress test to confirm the issue has been fully resolved.
6. Customer Notification
The customer is promptly notified when their product is ready for return.
7. Return Shipping
The repaired product is sent back to the customer at no additional cost, ensuring a hassle-free experience.
This efficient process ensures that customers receive timely support and that their products are repaired to the highest standards.