REDRAGON KUNLUN L Gaming Pad 880x420x4mm
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GENERAL
Brand: Redragon
Model: Kunlun L
Product Type: Gaming Mouse Pad
Colour: Black
MATERIALS
Surface Material: High-Density Silk Processed Cloth
Base Material: Natural Processed Rubber
Construction: Multi-Layer Integrated Fabric and Rubber
DIMENSIONS
Length: 880 mm
Width: 420 mm
Thickness: 4 mm
PERFORMANCE FEATURES
Water Resistant: Yes
Surface Type: Smooth Precision Cloth
Flexibility: High Flexibility Material Construction
Anti-Curling: Yes
Anti-Slip Base: Yes
DESIGN FEATURES
Surface Texture: Silk Processed Cloth
Base Design: Non-Slip Rubber Base
Cleaning: Easy to Clean Surface
PACKAGING
Packaging Dimensions: 880 mm × 420 mm × 4 mm
Packaging Weight: 905g
WHATS IN THE BOX
Redragon Kunlun L Gaming Pad
Items returned within 7 days of their original shipment date in same as new condition will be eligible for a full refund or exchange. Refunds will be charged back to the original form of payment used for purchase.
At Microhard Technologies PTY LTD we follow a streamlined 7-step process to ensure efficient resolution and optimal enduser support:
1.Remote Diagnosis:
Initially, we attempt to resolve the issue remotely, typically by guiding the customer through software updates or installations to address any software-related concerns.
2. Collection
If a hardware defect is suspected, we arrange for the collection of the product directly from the customer's location using a nationwide courier network, ensuring minimal inconvenience to the customer.
3. Inspection & Testing
Upon arrival at our facility, we verify the suspected hardware issue within 48 hours. In addition, we perform comprehensive stress tests to identify any other potential hardware problems that may not have been reported by the customer. The customer is regularly updated on the status of the evaluation.
4. Repair:
Once the hardware issue is confirmed, we send the product to an authorized repair center, such as Pinnacle Micro or Mustek, for thorough repairs.
5. Completion and Verification
After the repair is completed, we collect the product within 24 hours and perform a final stress test to confirm the issue has been fully resolved.
6. Customer Notification
The customer is promptly notified when their product is ready for return.
7. Return Shipping
The repaired product is sent back to the customer at no additional cost, ensuring a hassle-free experience.
This efficient process ensures that customers receive timely support and that their products are repaired to the highest standards.