REDRAGON MOUSEPAD XEON XL 400X900 BK
R 249.00
VAT included.
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GENERAL
Brand: Redragon
Model: XEON XL
Product Code: P041
Product Type: Gaming Mousepad
Colour: Black
Surface Material: Silk Processed Cloth
Base Material: Natural Processed Rubber
Construction: High-Density Material
DIMENSIONS & WEIGHT
Product Dimensions (L × W × H): 900 mm × 400 mm × 4 mm
Product Weight: 460 g
SURFACE & PERFORMANCE
Surface Finish: Smooth Cloth
Surface Type: High-Density Fabric
Mouse Tracking Compatibility: Optical and Laser Sensors
Water Resistance: Yes
Cleaning: Easy Clean Surface
BASE
Base Material: Abrasion-Resistant Rubber
Base Type: Anti-Slip
Grip Design: Non-Slip Rubber Base
DURABILITY
Material Density: High-Density Fabric Construction
Environmental Characteristics: Environment-Friendly Materials
Wear Resistance: Long Lasting Surface
PACKAGING
Packaging Dimensions (L × W × H): 460 mm × 400 mm × 80 mm
Packaging Weight: 854 g
WHATS IN THE BOX
Redragon XEON XL Gaming Mousepad – Black ×1
WARRANTY
Warranty: 18 Months
Items returned within 7 days of their original shipment date in same as new condition will be eligible for a full refund or exchange. Refunds will be charged back to the original form of payment used for purchase.
At Microhard Technologies PTY LTD we follow a streamlined 7-step process to ensure efficient resolution and optimal enduser support:
1.Remote Diagnosis:
Initially, we attempt to resolve the issue remotely, typically by guiding the customer through software updates or installations to address any software-related concerns.
2. Collection
If a hardware defect is suspected, we arrange for the collection of the product directly from the customer's location using a nationwide courier network, ensuring minimal inconvenience to the customer.
3. Inspection & Testing
Upon arrival at our facility, we verify the suspected hardware issue within 48 hours. In addition, we perform comprehensive stress tests to identify any other potential hardware problems that may not have been reported by the customer. The customer is regularly updated on the status of the evaluation.
4. Repair:
Once the hardware issue is confirmed, we send the product to an authorized repair center, such as Pinnacle Micro or Mustek, for thorough repairs.
5. Completion and Verification
After the repair is completed, we collect the product within 24 hours and perform a final stress test to confirm the issue has been fully resolved.
6. Customer Notification
The customer is promptly notified when their product is ready for return.
7. Return Shipping
The repaired product is sent back to the customer at no additional cost, ensuring a hassle-free experience.
This efficient process ensures that customers receive timely support and that their products are repaired to the highest standards.