WINX ELITE Wireless and BT Keyboard
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GENERAL
Brand: WINX
Model: Wireless BT Keyboard
Product Type: Wireless Keyboard
Colour: Black
CONNECTIVITY
Connection Type: Wireless Bluetooth
Bluetooth Version: 3.0
Wireless Range: 10 m
KEYBOARD
Keyboard Layout: Full Size
Key Type: Membrane
Number of Keys: 78 Keys
POWER
Power Supply: 2 × AAA Batteries
COMPATIBILITY
Supported Operating Systems: Windows, macOS, iOS, Android
Compatible Devices: Laptops, Tablets, Smartphones, Desktop Computers
DIMENSIONS & WEIGHT
Product Dimensions (L × W × H): 285 mm × 120 mm × 20 mm
Product Weight: 300 g
PACKAGING
Weight 613 g
Dimensions 47 × 3 × 13 cm
WHATS IN THE BOX
Wireless Keyboard
User Manual
WARRANTY
Warranty: 12-Month Limited Warranty
Items returned within 7 days of their original shipment date in same as new condition will be eligible for a full refund or exchange. Refunds will be charged back to the original form of payment used for purchase.
At Microhard Technologies PTY LTD we follow a streamlined 7-step process to ensure efficient resolution and optimal enduser support:
1.Remote Diagnosis:
Initially, we attempt to resolve the issue remotely, typically by guiding the customer through software updates or installations to address any software-related concerns.
2. Collection
If a hardware defect is suspected, we arrange for the collection of the product directly from the customer's location using a nationwide courier network, ensuring minimal inconvenience to the customer.
3. Inspection & Testing
Upon arrival at our facility, we verify the suspected hardware issue within 48 hours. In addition, we perform comprehensive stress tests to identify any other potential hardware problems that may not have been reported by the customer. The customer is regularly updated on the status of the evaluation.
4. Repair:
Once the hardware issue is confirmed, we send the product to an authorized repair center, such as Pinnacle Micro or Mustek, for thorough repairs.
5. Completion and Verification
After the repair is completed, we collect the product within 24 hours and perform a final stress test to confirm the issue has been fully resolved.
6. Customer Notification
The customer is promptly notified when their product is ready for return.
7. Return Shipping
The repaired product is sent back to the customer at no additional cost, ensuring a hassle-free experience.
This efficient process ensures that customers receive timely support and that their products are repaired to the highest standards.