Xiaomi 16-in-1 Ratchet Screwdriver
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GENERAL
Product Type: Ratchet Screwdriver
Brand: Xiaomi
Colour: Grey
Material: Aluminium Alloy, S2 Steel
EAN: 6934177717055
TOOLS & COMPONENTS
Total Bits: 16
Bit Type: Double-ended
Bit Material: S2 Steel
RATCHET MECHANISM
Ratchet Type: 3-position (forward, reverse, lock)
Torque System: Mechanical ratchet
DIMENSIONS & WEIGHT
Weight: 0.230 kg
Dimensions: 144 x 34 x 34 mm
WHATS IN THE BOX
Xiaomi 16-in-1 Ratchet Screwdriver x1
Screwdriver Bits x16
WARRANTY
12 Months
Items returned within 7 days of their original shipment date in same as new condition will be eligible for a full refund or exchange. Refunds will be charged back to the original form of payment used for purchase.
At Microhard Technologies PTY LTD we follow a streamlined 7-step process to ensure efficient resolution and optimal enduser support:
1.Remote Diagnosis:
Initially, we attempt to resolve the issue remotely, typically by guiding the customer through software updates or installations to address any software-related concerns.
2. Collection
If a hardware defect is suspected, we arrange for the collection of the product directly from the customer's location using a nationwide courier network, ensuring minimal inconvenience to the customer.
3. Inspection & Testing
Upon arrival at our facility, we verify the suspected hardware issue within 48 hours. In addition, we perform comprehensive stress tests to identify any other potential hardware problems that may not have been reported by the customer. The customer is regularly updated on the status of the evaluation.
4. Repair:
Once the hardware issue is confirmed, we send the product to an authorized repair center, such as Pinnacle Micro or Mustek, for thorough repairs.
5. Completion and Verification
After the repair is completed, we collect the product within 24 hours and perform a final stress test to confirm the issue has been fully resolved.
6. Customer Notification
The customer is promptly notified when their product is ready for return.
7. Return Shipping
The repaired product is sent back to the customer at no additional cost, ensuring a hassle-free experience.
This efficient process ensures that customers receive timely support and that their products are repaired to the highest standards.