Elgato Facecam MK.2
R 2,599.00
VAT included.
Pickup currently not available
GENERAL
Brand: Elgato
Series / Model: Facecam MK.2
Product Type: Streaming Webcam
Model Number: 10WAA9911
Colour: Black
IMAGE SENSOR
Sensor Type: Sony STARVIS CMOS Sensor
Sensor Size: 1/2.5 inch
Effective Resolution: 1920 x 1080
VIDEO
Maximum Video Resolution: 1920 x 1080
Maximum Frame Rate: 60 fps
Supported Video Modes:
- 1080p60
- 1080p30
- 720p60
- 720p30
VIDEO FEATURES
Field of View: 84°
Focus Type: Fixed Focus
Image Processing: Onboard Image Processing
HDR: Supported
Exposure Control: Manual via Software
White Balance Control: Manual via Software
OPTICS
Lens Type: Elgato Prime Lens
Aperture: f/2.0
Focal Length Equivalent: ~24 mm
AUDIO
Microphone: Not Included
SOFTWARE
Software Name: Elgato Camera Hub
Software Features:
- Manual Exposure Control
- ISO Control
- White Balance Adjustment
- Zoom and Cropping
- HDR Control
- Camera Presets
CONNECTIVITY
Connection Type: Wired
Interface: USB-C
USB Standard: USB 3.2 Gen 1
Cable Type: USB-C to USB-A
Cable Length: ~1500 mm
MOUNTING
Mount Type: Monitor Mount Clip
Tripod Mount: 1/4 inch Thread
Tilt Adjustment: Yes
Mount Compatibility:
- Monitor
- Tripod
- Elgato Multi Mount
COMPATIBILITY
Operating System (Windows): Windows 10 (64-bit) or later
Operating System (macOS): macOS 13 or later
Supported Software:
- OBS Studio
- Streamlabs
- Microsoft Teams
- Zoom
- Discord
PHYSICAL SPECIFICATIONS
Width: 84 mm
Depth: 58 mm
Height: 52 mm
Weight: 136 g
PACKAGING
Package Weight: ~0.40 kg
Packaging Dimensions: ~170 mm × 120 mm × 80 mm
WHATS IN THE BOX
Elgato Facecam MK.2
Monitor Mount
USB-C to USB-A Cable
Quick Start Guide
WARRANTY
Warranty: 24-Month Limited Manufacturer Warranty
Items returned within 7 days of their original shipment date in same as new condition will be eligible for a full refund or exchange. Refunds will be charged back to the original form of payment used for purchase.
At Microhard Technologies PTY LTD we follow a streamlined 7-step process to ensure efficient resolution and optimal enduser support:
1.Remote Diagnosis:
Initially, we attempt to resolve the issue remotely, typically by guiding the customer through software updates or installations to address any software-related concerns.
2. Collection
If a hardware defect is suspected, we arrange for the collection of the product directly from the customer's location using a nationwide courier network, ensuring minimal inconvenience to the customer.
3. Inspection & Testing
Upon arrival at our facility, we verify the suspected hardware issue within 48 hours. In addition, we perform comprehensive stress tests to identify any other potential hardware problems that may not have been reported by the customer. The customer is regularly updated on the status of the evaluation.
4. Repair:
Once the hardware issue is confirmed, we send the product to an authorized repair center, such as Pinnacle Micro or Mustek, for thorough repairs.
5. Completion and Verification
After the repair is completed, we collect the product within 24 hours and perform a final stress test to confirm the issue has been fully resolved.
6. Customer Notification
The customer is promptly notified when their product is ready for return.
7. Return Shipping
The repaired product is sent back to the customer at no additional cost, ensuring a hassle-free experience.
This efficient process ensures that customers receive timely support and that their products are repaired to the highest standards.