Elgato Game Capture Neo External HDMI USB Type-C Video Capture Card
R 2,499.00
VAT included.
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GENERAL
Brand: Elgato
Series / Model: Game Capture Neo
Product Type: External Capture Card
Model Number: 10GBI9901
Colour: White
VIDEO CAPTURE
Maximum Capture Resolution: 1920 x 1080
Maximum Capture Frame Rate: 60 fps
Supported Capture Formats:
- 1080p60
- 720p60
Video Encoding: Hardware Accelerated
PASSTHROUGH
Maximum Passthrough Resolution: 3840 x 2160
Maximum Passthrough Refresh Rate: 60 Hz
Low Latency Passthrough: Yes
VIDEO INTERFACE
Video Input: 1 × HDMI
Video Output: 1 × HDMI Passthrough
DATA INTERFACE
Host Interface: USB-C
USB Standard: USB 3.2 Gen 1
Maximum Transfer Speed: Up to 5 Gbps
Cable Type: USB-C
AUDIO
Audio Input: HDMI Embedded Audio
Audio Output: HDMI Passthrough
Audio Capture: Supported
SOFTWARE
Supported Software:
- Elgato 4K Capture Utility
- OBS Studio
- Streamlabs
- XSplit
SOFTWARE FEATURES
- Instant Gameview
- Live Streaming
- Recording
- Low-latency Preview
COMPATIBILITY
Operating System (Windows): Windows 10 (64-bit) or later
Operating System (macOS): macOS 11 or later
Operating System (iPad): iPadOS with USB-C
Console Compatibility:
- PlayStation 5
- Xbox Series X
- Xbox Series S
- PlayStation 4
- Xbox One
Nintendo Switch: Supported
PHYSICAL SPECIFICATIONS
Width: 123 mm
Depth: 65 mm
Height: 20 mm
Weight: 90 g
PACKAGING
Package Weight: ~0.30 kg
Packaging Dimensions: ~160 mm × 120 mm × 50 mm
WHATS IN THE BOX
Elgato Game Capture Neo
USB-C Cable
Quick Start Guide
WARRANTY
Warranty: 24-Month Limited Manufacturer Warranty
Items returned within 7 days of their original shipment date in same as new condition will be eligible for a full refund or exchange. Refunds will be charged back to the original form of payment used for purchase.
At Microhard Technologies PTY LTD we follow a streamlined 7-step process to ensure efficient resolution and optimal enduser support:
1.Remote Diagnosis:
Initially, we attempt to resolve the issue remotely, typically by guiding the customer through software updates or installations to address any software-related concerns.
2. Collection
If a hardware defect is suspected, we arrange for the collection of the product directly from the customer's location using a nationwide courier network, ensuring minimal inconvenience to the customer.
3. Inspection & Testing
Upon arrival at our facility, we verify the suspected hardware issue within 48 hours. In addition, we perform comprehensive stress tests to identify any other potential hardware problems that may not have been reported by the customer. The customer is regularly updated on the status of the evaluation.
4. Repair:
Once the hardware issue is confirmed, we send the product to an authorized repair center, such as Pinnacle Micro or Mustek, for thorough repairs.
5. Completion and Verification
After the repair is completed, we collect the product within 24 hours and perform a final stress test to confirm the issue has been fully resolved.
6. Customer Notification
The customer is promptly notified when their product is ready for return.
7. Return Shipping
The repaired product is sent back to the customer at no additional cost, ensuring a hassle-free experience.
This efficient process ensures that customers receive timely support and that their products are repaired to the highest standards.