Elgato Heavy Clamp
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GENERAL
Brand: Elgato
Model: Heavy Clamp
Product Type: Heavy-Duty Mounting Clamp
System Compatibility: Elgato Multi Mount System
Colour: Black
Finish: Powder Coated
CONSTRUCTION
Frame Material: Aluminum
Fastener Material: Steel
Protective Elements: Rubber Pads with Tube Groove
Frame Thickness: 10 – 12 mm Aluminum Frame
CLAMP MECHANISM
Clamp Type: Adjustable G-Clamp
Clamp Opening Range: 0 – 53 mm
Tightening Mechanism: Steel Screw with Adjustable Knob
Grip Surface: Rubber Pad with Tube Groove
MOUNTING SYSTEM
Ball Head Mount: 1/4 inch Screw
Mounting Points: 4 × 1/4 inch Threads
Thread Adapter: 1/4 inch to 1/4 inch Adapter
LOAD CAPACITY
Maximum Supported Weight: 1.5 kg
DIMENSIONS & WEIGHT
Product Dimensions (L × W × H): 176 mm × 68 mm × 33 mm
Product Weight: 339 g
COMPATIBILITY
Compatible Devices: Cameras, Microphones, Lights, Streaming Accessories
Compatible Surfaces: Desks, Tables, Shelves, Poles, Round or Flat Surfaces
OPERATING CONDITIONS
Operating Temperature: 0 °C to 50 °C
Storage Temperature: -20 °C to 70 °C
Operating Humidity: 20 – 80% Non-Condensing
PACKAGING
Packaging Dimensions (L × W × H): 175 mm × 175 mm × 135 mm
Packaging Weight: 1.05 kg
WHATS IN THE BOX
Heavy Clamp Base & Screw
Ball Head & Clamp
Hex Key (H4)
1/4 inch to 1/4 inch Adapter
Quick Start Guide
WARRANTY
Warranty: 2-Year Limited Manufacturer Warranty
Items returned within 7 days of their original shipment date in same as new condition will be eligible for a full refund or exchange. Refunds will be charged back to the original form of payment used for purchase.
At Microhard Technologies PTY LTD we follow a streamlined 7-step process to ensure efficient resolution and optimal enduser support:
1.Remote Diagnosis:
Initially, we attempt to resolve the issue remotely, typically by guiding the customer through software updates or installations to address any software-related concerns.
2. Collection
If a hardware defect is suspected, we arrange for the collection of the product directly from the customer's location using a nationwide courier network, ensuring minimal inconvenience to the customer.
3. Inspection & Testing
Upon arrival at our facility, we verify the suspected hardware issue within 48 hours. In addition, we perform comprehensive stress tests to identify any other potential hardware problems that may not have been reported by the customer. The customer is regularly updated on the status of the evaluation.
4. Repair:
Once the hardware issue is confirmed, we send the product to an authorized repair center, such as Pinnacle Micro or Mustek, for thorough repairs.
5. Completion and Verification
After the repair is completed, we collect the product within 24 hours and perform a final stress test to confirm the issue has been fully resolved.
6. Customer Notification
The customer is promptly notified when their product is ready for return.
7. Return Shipping
The repaired product is sent back to the customer at no additional cost, ensuring a hassle-free experience.
This efficient process ensures that customers receive timely support and that their products are repaired to the highest standards.