Volkano Extend Series Car Phone Holder with Swivel
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GENERAL
Product Type: Car Phone Holder
Brand: Volkano
Series: Extend Series
Model: VK-5020-BK[V1]
Colour: Black
Material: ABS + PU
MOUNTING
Mount Type: Dashboard mount, Windscreen mount, Air vent mount
Mount Mechanism: Suction base, Air vent clamp
Rotation: 360°
Arm Type: Telescopic extendable arm
Orientation Support: Portrait, Landscape
Release Mechanism: One-push quick release button
COMPATIBILITY
Maximum Device Width: 95 mm
Compatibility: Universal smartphone compatibility
FEATURES
Expandable arms
Adjustable viewing angle
Swivel adjustment
Strong suction mounting
DIMENSIONS & WEIGHT
Suction Base Weight: 0.195 kg
Air Vent Base Weight: 0.120 kg
WHATS IN THE BOX
Volkano Extendable Car Phone Holder x1
Additional Air Vent Clamp x1
Instruction Manual x1
WARRANTY
12 Months
Items returned within 7 days of their original shipment date in same as new condition will be eligible for a full refund or exchange. Refunds will be charged back to the original form of payment used for purchase.
At Microhard Technologies PTY LTD we follow a streamlined 7-step process to ensure efficient resolution and optimal enduser support:
1.Remote Diagnosis:
Initially, we attempt to resolve the issue remotely, typically by guiding the customer through software updates or installations to address any software-related concerns.
2. Collection
If a hardware defect is suspected, we arrange for the collection of the product directly from the customer's location using a nationwide courier network, ensuring minimal inconvenience to the customer.
3. Inspection & Testing
Upon arrival at our facility, we verify the suspected hardware issue within 48 hours. In addition, we perform comprehensive stress tests to identify any other potential hardware problems that may not have been reported by the customer. The customer is regularly updated on the status of the evaluation.
4. Repair:
Once the hardware issue is confirmed, we send the product to an authorized repair center, such as Pinnacle Micro or Mustek, for thorough repairs.
5. Completion and Verification
After the repair is completed, we collect the product within 24 hours and perform a final stress test to confirm the issue has been fully resolved.
6. Customer Notification
The customer is promptly notified when their product is ready for return.
7. Return Shipping
The repaired product is sent back to the customer at no additional cost, ensuring a hassle-free experience.
This efficient process ensures that customers receive timely support and that their products are repaired to the highest standards.